Job Title: AVP – Engineering
Location: Andheri East
Department: IT
Reports To: AVP- Product & Engineering
About HELO.AI
About Helo.ai At Helo.ai by VivaConnect, we’re transforming how businesses communicate with their customers. From SMS, WhatsApp, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With over 24+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we’re not just another company—we’re trailblazers in business communication. If you’re looking to kickstart your journey with an organization that’s all about growth, innovation, and meaningful impact, your search ends here!
Role Overview
The AVP – Engineering will lead high-performing teams, drive technical strategy, and ensure successful delivery of scalable products. This role blends hands-on architecture thinking with leadership in execution, team growth, and stakeholder alignment.
Key Responsibilities
Define and execute the engineering roadmap in line with HELO.AI’s business and product strategy
Manage and mentor engineering teams across product verticals (backend, frontend, AI, DevOps, etc.)
Own system design, architecture reviews, and critical technology decisions
Work closely with Product, Design, and Business to deliver high-quality, reliable, and scalable features
Establish best practices in code quality, security, testing, and deployment
Lead the hiring, onboarding, and professional development of engineers
Set up and improve engineering workflows for faster and safer delivery
Monitor and manage project timelines, resource planning, and team performance metrics
Requirements
10+ years of total software engineering experience, including 2+ years in engineering leadership roles
Strong technical background in system design, distributed systems, and cloud infrastructure (AWS/GCP)
Experience leading full-stack or backend-focused teams in fast-paced product environments
Solid understanding of Agile processes, CI/CD, microservices, and modern DevOps
Excellent communication, stakeholder management, and team-building skills
Proven ability to manage multiple priorities, tight deadlines, and cross-functional collaboration
Preferred Qualifications
Experience with AI/ML-powered products or data-heavy platforms
Strong architectural judgment with a history of designing and scaling high-performance systems
Familiarity with compliance, security, and performance optimization best practices
Why Join HELO.AI?
Work with an ambitious and innovative team in a high-growth AI startup
Take ownership and drive impact at both strategic and technical levels
Collaborative, transparent, and empowering work culture
Competitive salary, equity options, and clear path for career growth
