🚀 Join Our Team as a Meta Admin Manager – Be the Growth Catalyst!
📍 Location: Andheri, Mumbai
🕒 Type: Full-Time
👨💼 Experience: 3–6 Years
🌟 About Helo.ai
At Helo.ai by VivaConnect, we’re transforming how businesses communicate with their customers through SMS, WhatsApp, RCS, Voice, and Contact Centre Solutions.
With 25+ years of expertise, 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we are pioneers in the CPaaS ecosystem.
👥 About the Role
We are looking for a Meta Admin Manager to drive the end-to-end lifecycle of WhatsApp-based products, including WhatsApp Business API (WABA), automation solutions, and conversational journeys.
This role requires strong execution capabilities, product thinking, and working knowledge of APIs and the Meta ecosystem. You will collaborate closely with Product Owners, Engineering, and Business teams to deliver scalable and high-impact solutions.
🎯 Key Responsibilities
1. Product Strategy & Roadmap Execution
Work with Product Leadership to define and execute the product roadmap
Translate business goals into product features and deliverables
Identify opportunities within WhatsApp and Meta ecosystem
2. Product Development & Lifecycle Management
Own the end-to-end product lifecycle: ideation → development → launch → optimization
Manage WhatsApp Business API integrations and onboarding flows
Build and optimize chat journeys, automation workflows, and use cases
Support pricing, segmentation, and go-to-market strategies
3. WhatsApp & Meta Ecosystem Management
Work on WhatsApp Business Platform (WABA) and related solutions
Manage message templates, approvals, and quality ratings
Collaborate on CTWA (Click-to-WhatsApp) campaigns and integrations
4. Cross-Functional Collaboration
Work closely with Engineering, Sales, Marketing, and Meta partnership teams
Coordinate sprint planning, timelines, and product releases
Translate client and business requirements into scalable product solutions
5. Market Research & Product Innovation
Conduct competitor analysis and market research
Identify new use cases (chatbots, campaigns, notifications, commerce flows)
Continuously enhance product positioning and differentiation
6. Performance Monitoring & Optimization
Track KPIs such as engagement, delivery rates, conversions, and revenue
Analyze funnel performance (CTWA → conversation → conversion)
Optimize product performance through data-driven decisions
7. Documentation & Communication
Create PRDs, workflows, and product documentation
Communicate updates, releases, and performance insights to stakeholders
🌱 Your Growth @ Helo.ai
🚀 Exposure to high-scale WhatsApp & CPaaS products
📈 Clear path to Senior Product Manager (L3)
🧠 Hands-on learning in API products, automation, and conversational tech
🤝 Opportunity to work with Meta ecosystem & enterprise clients
🛠 Knowledge & Skill-set Required
🎓 Education
MBA preferred
Engineering / Technical background is a plus
💼 Experience (Mandatory)
3–6 years of experience in Product Management / CPaaS / SaaS / Messaging platforms
Hands-on exposure to WhatsApp Business API / chat-based products / automation tools
Experience working in Agile/Scrum environments
⚙️ Skills
Product Management:
Product lifecycle management
Roadmap execution
Agile methodologies
Technical Understanding:
APIs, integrations, and workflows
WhatsApp Business Platform (WABA)
CRM / chatbot tools (preferred)
Business & Analytics:
Strong analytical and problem-solving skills
Understanding of GTM, pricing, and revenue metrics
Data-driven decision-making
Communication & Collaboration:
Strong stakeholder management
Cross-functional collaboration
Clear verbal and written communication
Why Helo.ai? 🏆
● Growth Playground: Be part of India’s $2 billion CPaaS market and contribute to a
booming global industry.
● Big Impact: Work on high-ticket deals and partner with some of the biggest brands
across sectors.
● A supportive and inclusive work environment that celebrates YOU.
● Opportunities to work on exciting projects, engage with people, and make an
impact.
● Employee Engagement Programs that make Mondays fun (yes, it’s possible!).
● Our Clients as a CPAAS giant : HDFC Bank ltd, State bank of India, Bajaj finance
limited, Reliance brands, Motilal Oswal and many more
● Endless Learning: Work closely with experts and access opportunities to enhance your skills.
Equal Opportunity Employer
At Helo.ai, we celebrate diversity and are committed to building an inclusive and
collaborative environment for all.
If you’ve got the passion, we’ve got the platform to help you shine. 🌟
